Last updated: September 2026
Welcome to our online casino platform. These Terms and Conditions ("Terms") govern your access to and use of our services, including all games, promotions, and features available through our website.
By registering an account, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
These Terms constitute a legally binding agreement between you ("Player," "User," or "you") and our casino platform ("we," "us," or "our"). By creating an account, you confirm that you meet all eligibility requirements and accept these Terms in full.
We reserve the right to modify, update, or replace these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after such modifications constitutes acceptance of the revised Terms.
It is your responsibility to review these Terms periodically to stay informed of any updates or changes that may affect your rights and obligations.
You must be at least 18 years of age (or the legal age of majority in your jurisdiction, whichever is higher) to register and use our services. By registering, you represent and warrant that you meet this age requirement.
You must be legally permitted to participate in online gambling activities in your country of residence, specifically in France where our services are offered. It is your sole responsibility to ensure compliance with local laws and regulations.
You may only create one account per person. Multiple accounts registered by the same individual are strictly prohibited and may result in account suspension and forfeiture of funds.
During registration, you must provide accurate, complete, and current information. Any false, misleading, or fraudulent information may result in immediate account termination.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Notify us immediately if you suspect unauthorized access to your account.
We reserve the right to request identity verification documents at any time, including but not limited to government-issued identification, proof of address, and payment method verification.
Failure to provide requested documentation within a reasonable timeframe may result in account restrictions, including suspension of withdrawals and account closure.
All deposits must be made using payment methods registered in your own name. Third-party payments are not accepted and may result in funds being returned and your account being suspended.
Minimum and maximum deposit limits are displayed at the time of transaction. We reserve the right to modify these limits at our discretion.
Deposits are typically credited to your account immediately, though processing times may vary depending on the payment method selected.
Withdrawal requests are subject to identity verification and may require additional security checks. Processing times vary by payment method and typically range from 24 hours to 5 business days.
Minimum and maximum withdrawal limits apply and are outlined in our banking section. We reserve the right to split large withdrawals into multiple installments.
Withdrawals must be made to the same payment method used for deposits whenever possible, in compliance with anti-money laundering regulations.
All transactions are processed in Euro (EUR) unless otherwise specified. Currency conversion fees may apply if you deposit using a different currency.
We do not charge fees for deposits or withdrawals, though your payment provider may impose their own transaction fees.
We offer various bonuses and promotions, including welcome bonuses, reload bonuses, and special promotional offers. Each bonus is subject to specific terms and conditions, including wagering requirements, game restrictions, and time limits.
When you participate in the shuffle casino bonus program or any promotional offer, you agree to comply with all applicable bonus terms. Failure to meet these requirements may result in forfeiture of bonus funds and associated winnings.
Bonuses are intended for recreational players only. Any attempt to abuse or manipulate bonus offers, including creating multiple accounts or colluding with other players, will result in immediate account closure and confiscation of funds.
Unless otherwise stated, all bonus funds are subject to wagering requirements that must be fulfilled before withdrawal. Wagering requirements are calculated as a multiple of the bonus amount or the combined deposit and bonus amount.
Not all games contribute equally toward wagering requirements. Contribution percentages are specified in the bonus terms and may vary by game type.
Bonus funds and associated wagering requirements typically expire within 30 days of activation unless otherwise specified.
When playing with bonus funds, maximum bet limits apply. Exceeding these limits may result in bonus forfeiture and voiding of associated winnings.
Standard maximum bet limits are clearly displayed in the bonus terms for each promotion.
All games on our platform, including shuffle casino games and other gaming options, use certified Random Number Generators (RNG) to ensure fair and unbiased outcomes. Game results are determined randomly and cannot be predicted or manipulated.
We employ advanced security measures and regular audits to maintain game integrity and protect against fraudulent activity.
Any attempt to manipulate games, use automated playing systems (bots), or engage in collusion with other players is strictly prohibited and will result in account termination.
In the event of a game malfunction, including technical errors or system failures, all affected bets and payouts will be void. We will make reasonable efforts to resolve technical issues promptly.
If a game malfunction results in incorrect payouts, we reserve the right to correct the error and adjust account balances accordingly.
The following activities are strictly prohibited and may result in account closure and forfeiture of funds:
We reserve the right to investigate suspicious activity and cooperate with law enforcement authorities when necessary.
We are committed to promoting responsible gambling practices. You may set deposit limits, loss limits, session time limits, and cooling-off periods through your account settings at any time.
Self-exclusion options are available if you need to take a break from gambling. Self-exclusion periods range from 6 months to permanent exclusion.
During a self-exclusion period, you will not be able to access your account, and we will refuse any attempts to create new accounts. Any funds in your account at the time of self-exclusion will be returned to you after the exclusion period expires, subject to verification.
If you believe you may have a gambling problem, we encourage you to seek help from professional organizations. Resources are available through organizations such as Joueurs Info Service in France.
Our customer support team can provide information about responsible gambling resources and assist with implementing account restrictions.
We collect, process, and store your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and French data protection legislation.
Your personal data is used to provide our services, verify your identity, process transactions, comply with legal obligations, and improve our platform.
For detailed information about how we handle your personal data, please refer to our Privacy Policy, which forms an integral part of these Terms.
All content on our platform, including software, graphics, logos, text, images, and trademarks, is the property of our company or our licensors and is protected by intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes only.
You may not reproduce, distribute, modify, create derivative works from, or publicly display any content from our platform without our express written permission.
You may close your account at any time by contacting our customer support team. Upon closure, any remaining balance will be returned to you, subject to verification and completion of any pending wagering requirements.
Account closures are typically processed within 7 business days, though verification procedures may extend this timeframe.
We reserve the right to suspend or terminate your account immediately and without prior notice if you breach these Terms, engage in fraudulent activity, or if we suspect money laundering or other illegal activities.
In cases of account termination due to Terms violations, we may withhold or forfeit any remaining balance, including deposits and winnings, as permitted by law.
We will provide written notice of account suspension or termination, along with the reasons for such action, unless disclosure would compromise security or legal investigations.
Our services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the availability, accuracy, or reliability of our services.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services, including loss of profits, data, or goodwill.
Our total liability to you for any claims arising from these Terms or your use of our services shall not exceed the amount you have deposited into your account during the six months preceding the claim.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so these limitations may not apply to you.
If you have a complaint or dispute regarding our services, please contact our customer support team in the first instance. We will endeavor to resolve all complaints fairly and promptly.
Complaints will be acknowledged within 48 hours and investigated thoroughly. We aim to provide a final response within 15 business days.
If you are not satisfied with our response to your complaint, you may refer the matter to an independent Alternative Dispute Resolution (ADR) service. Details of our approved ADR provider are available upon request.
ADR services provide an impartial review of disputes and their decisions are binding on both parties.
These Terms are governed by and construed in accordance with the laws of France. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the French courts.
By using our services, you consent to the jurisdiction and venue of these courts and waive any objection to the inconvenience of such forum.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and any specific game rules or promotional terms, constitute the entire agreement between you and us regarding your use of our services.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any third party at our discretion.
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it in the future.
We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or technical failures.
If you have any questions, concerns, or complaints regarding these Terms or our services, please contact our customer support team:
Email: support@shufflefr.com
Live Chat: Available 24/7 through our website
We are committed to providing excellent customer service and will respond to all inquiries as quickly as possible.
Important Reminder:
Gambling should be entertaining and enjoyable. Please play responsibly and within your means.
If you need assistance with responsible gambling, please contact our support team or visit organizations dedicated to problem gambling support.
Last updated: September 2026
