Last updated: October 2026
This Privacy Policy describes how Shuffle Casino ("we," "us," or "our") collects, uses, discloses, and protects the personal information of users ("you" or "your") who access our online casino platform operating in France. By using our services, you consent to the data practices described in this policy.
When you register an account with Shuffle Casino, we collect personal information necessary to verify your identity and comply with French gambling regulations established by the Autorité Nationale des Jeux (ANJ).
This includes your full name, date of birth, residential address in France, email address, telephone number, and national identification documents.
We may also collect payment information such as credit card details, bank account numbers, and transaction history to process deposits and withdrawals securely.
Our platform automatically collects technical data when you visit our website. This includes your IP address, browser type and version, device identifiers, operating system, time zone settings, and geolocation data.
We use cookies and similar tracking technologies to enhance your user experience and analyze platform performance.
Session data, including game play history, betting patterns, and platform navigation behavior, is recorded to improve our services and ensure responsible gambling practices.
We retain records of all communications between you and our customer support team, including emails, live chat transcripts, and telephone conversations.
This information helps us resolve disputes, improve customer service quality, and maintain compliance with regulatory requirements.
Your personal information enables us to create and maintain your Shuffle Casino account, process your gaming transactions, and provide access to our casino games and bonus offers.
We use your data to verify your age and confirm you meet the legal gambling requirements in France (18 years or older).
Payment information is processed to handle deposits, manage the Shuffle Casino bonus credits, process withdrawal requests, and prevent fraudulent transactions.
As a licensed online casino operating under French jurisdiction, we are legally obligated to collect and retain certain personal information to comply with anti-money laundering (AML) regulations, Know Your Customer (KYC) procedures, and responsible gambling mandates.
We may share your information with the Autorité Nationale des Jeux and other French regulatory authorities when required by law.
Your gaming activity is monitored to identify problem gambling behaviors and implement appropriate player protection measures.
With your consent, we may use your contact information to send promotional materials, bonus offers, tournament announcements, and platform updates via email, SMS, or push notifications.
You can opt out of marketing communications at any time through your account settings or by contacting our customer support team.
We may still send you essential service-related communications, such as security alerts, account verification notices, and regulatory updates, regardless of your marketing preferences.
We analyze aggregated and anonymized user data to understand platform usage patterns, identify technical issues, and enhance the overall user experience.
This data helps us optimize game performance, develop new features, and ensure our platform meets the evolving needs of French casino players.
Under the European Union's General Data Protection Regulation (GDPR) and French data protection laws, we process your personal information based on several legal grounds.
Contractual Necessity: Processing is necessary to fulfill our contractual obligations to provide casino services, process transactions, and manage your account.
Legal Obligation: We must process certain data to comply with French gambling laws, tax regulations, anti-money laundering requirements, and court orders.
Legitimate Interest: We have a legitimate interest in preventing fraud, ensuring platform security, improving our services, and conducting business analytics.
Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.
We engage trusted third-party service providers to support our operations, including payment processors, identity verification services, cloud hosting providers, customer support platforms, and marketing agencies.
These providers are contractually obligated to protect your data and may only use it for the specific purposes we authorize.
All service providers are carefully selected to ensure compliance with GDPR and French data protection standards.
We may disclose your information to the Autorité Nationale des Jeux, French tax authorities, law enforcement agencies, or other governmental bodies when legally required or requested.
Such disclosures are made only to the extent necessary to comply with legal obligations or assist in official investigations.
In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity.
We will notify you of any such change in ownership or control of your personal data and inform you of your rights regarding the transfer.
We may disclose your information when we believe in good faith that such disclosure is necessary to protect our legal rights, prevent fraud, respond to court orders or legal processes, or protect the safety of our users and the public.
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
All data transmissions are encrypted using SSL/TLS protocols. Financial transactions are processed through PCI DSS compliant payment gateways that meet international security standards.
Our servers are hosted in secure data centers with physical security controls, firewalls, intrusion detection systems, and regular security audits.
Access to personal data is restricted to authorized personnel who require it for legitimate business purposes and are bound by confidentiality obligations.
Despite our security efforts, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we continuously monitor and update our security practices to protect your information.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account information and transaction records are retained for a minimum of five years following account closure to comply with French gambling regulations and financial record-keeping requirements.
Marketing data is retained until you withdraw your consent or request deletion, whichever comes first.
Once the retention period expires, we securely delete or anonymize your personal information in accordance with our data retention schedule and applicable legal requirements.
As a user in France, you have specific rights regarding your personal data under the GDPR and French data protection law (Loi Informatique et Libertés).
You have the right to request confirmation of whether we process your personal data and obtain a copy of the data we hold about you.
You can request correction of inaccurate or incomplete personal information at any time through your account settings or by contacting customer support.
You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes collected or when you withdraw consent.
However, we may retain certain information when legally required, such as for compliance with French gambling regulations and financial record-keeping obligations.
You can request that we limit the processing of your personal data in specific situations, such as when you contest the accuracy of the data or object to processing.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another service provider.
You may object to the processing of your personal data for direct marketing purposes at any time.
You can also object to processing based on legitimate interests by providing specific reasons related to your particular situation.
When processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing conducted before withdrawal.
To exercise any of these rights, please contact our Data Protection Officer using the contact information provided below.
We will respond to your request within one month, though this period may be extended by two additional months for complex requests. We may request additional information to verify your identity before processing certain requests.
Our website uses cookies, web beacons, and similar technologies to enhance functionality, analyze platform usage, and deliver personalized content.
Essential Cookies: Necessary for basic website functionality, account authentication, and security features. These cannot be disabled.
Performance Cookies: Collect information about how visitors use our platform, helping us improve performance and user experience.
Functional Cookies: Remember your preferences and settings to provide enhanced, personalized features.
Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness. These require your consent.
You can manage cookie preferences through our cookie consent banner when you first visit the website or through your browser settings.
Most browsers allow you to refuse or delete cookies, though this may limit certain platform features.
For more information about cookies and how to control them, visit www.aboutcookies.org or www.allaboutcookies.org.
Your personal information is primarily stored and processed within the European Economic Area (EEA).
If we transfer data outside the EEA to service providers in countries without adequate data protection laws, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.
We ensure that all international transfers comply with GDPR requirements and provide adequate protection for your personal information.
We are committed to promoting responsible gambling and protecting vulnerable users.
We collect and analyze gaming behavior data to identify potential problem gambling patterns and implement appropriate interventions, such as deposit limits, session reminders, and self-exclusion tools.
If you choose to self-exclude from our platform, we will retain necessary information to prevent you from reopening an account during the exclusion period and to comply with French responsible gambling regulations.
You may also register with the French national self-exclusion program (INTERDIS) administered by the ANJ, which prevents you from accessing all licensed gambling sites in France.
Our services are strictly intended for adults aged 18 years and older.
We do not knowingly collect personal information from individuals under the legal gambling age in France.
If we discover that we have inadvertently collected information from a minor, we will delete such data immediately and close the associated account.
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings.
The effective date at the top of this document indicates when the policy was last revised.
Material changes will be communicated through email notification, prominent website notices, or account notifications.
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal information.
Our platform may contain links to third-party websites, including payment processors, social media platforms, and affiliate partners.
This Privacy Policy applies only to information collected by Shuffle Casino.
We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
Data Protection Officer
Shuffle Casino
Email: privacy@shufflefr.com
We will respond to all inquiries within a reasonable timeframe, typically within 30 days.
Acknowledgment
By using Shuffle Casino's services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with these terms, please discontinue use of our platform immediately.
